Troubleshooting

Profile editing not possible❓

Updated

Can’t change data for some members even though it works for others? This article shows you:

  1. What the member must toggle so you— as an Admin—get editing rights.
  2. How you then update the profile in seconds.

1. As a Member: Enable Admin Editing

  1. Open your profile (click your avatar, top-left).
  2. Go to Settings.
  3. Turn on Allow admins to edit my profile.
  4. Select your community/team from the dropdown.
  5. Click Save.
  6. Reload the page.
Profile settings, Permissions tab: choose the communities whose admins may edit your profile

2. As an Admin: Edit the Profile

  1. Navigate to Community » Settings.
  2. Open the Members tab.
  3. Find the member and click the 🖊️ icon.
  4. Choose Edit Profile.
  5. Make your changes and click Save.

🎯 Tip: If you don’t see updates right away, reload the page.

Community settings, Members tab, with the pencil icons for editing member profiles highlighted

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